SAME DAY CANCELLATIONS
Sometimes last minute things in life come up!
Here is everything you need to know about how cancelling last minute works at VERDE!
What is a Same Day Cancellation?
A Same day cancellation is any appointment cancellation or no-show that occurs within 24 hours of the start time of the appointment or Group training/Yoga session.
What happens if I Cancel Same day for Massage or Personal Training?
All same day cancellations have a fee that can be charged. If you would rather, we can pull a prepaid session off the account, but the fee is usually less than the cost of the session on the account.
What happens if I don't show up to an appointment or Group Training/Yoga session without contacting the studio first?
All no-shows to an appointment result in a cancellation fee. If there is a prepaid session on the account, the studio reserves the right to use that instead of charging the card on file at their discretion.
Why do I have to pay a same day cancellation fee?
We have a same day cancellation fee in place so that our staff get compensated for the time you reserved. If you cancel without 24 hour notice, we are less likely to be able to fill the session with another appointment.
What happens if I cancel same day for a Group Training or Yoga session?
All Group Training/Yoga cancellations do have a same day cancellation fee. If you are a package holder, we will use a prepaid class session from your account automatically, unless you request to pay the cancellation fee instead to the card on file. If you are an unlimited membership holder or a non-member/non-package holder, we will charge the card on file to the cost of the cancellation fee. For Group Training/Yoga, the cancellation fee is $12.
How much is the Massage Cancellation fee?
The Cancellation fee for Massage is dependent of the session length reserved. Here is the breakdown:
30min Massage - $20
60min Massage - $40
90min Massage - $60
How much is the Personal Training Cancellation fee?
30min Session - $15
60min Session - $30