MEMBERSHIP AUTO-PAY CONTRACT AGREEMENT

AUTOPAY MEMBERSHIP CONTRACT AGREEMENT

By signing this agreement, I acknowledge and agree to the following terms regarding my Auto-Pay Membership with VERDE Organic Body:

I understand that I will be charged a monthly fee via the debit or credit card on file.

These charges will occur automatically on the 1st or 15th of each month, depending on my sign-up date, and will continue indefinitely until I provide valid notice to cancel, as outlined below.

The undersigned acknowledges and agrees that a one-time, non-refundable activation fee of thirty-nine dollars ($39) will be charged at the time of membership activation. The exact charge date may vary depending on processing times and administrative procedures.

I understand that to cancel my membership, I must provide at least 30 days’ written notice by completing the designated cancellation form. Auto-payments will continue until this cancellation process is completed. I acknowledge that my membership will continue to renew each month until the proper cancellation procedure is followed.

PERSONAL TRAINING RESERVED MEMBERSHIP AUTOPAYS

I understand that personal training memberships are three (3) month contracts that auto-renew every three (3) months for an additional three (3) months. If I cancel my membership before the three-month contract is complete, I am responsible for an early termination fee, calculated as the difference drop-in rate versus member rate, of completed sessions in the contract term plus twenty percent (20%) of the remaining payments for the contract term. VERDE Organic Body has permission to charge my card on file for this fee once the cancellation form has been completed and signed in-studio.

ULTIMATE WELLNESS MEMBERSHIP AUTOPAYS

The undersigned acknowledges and agrees that upon enrollment in the Ultimate Wellness Membership, the initial membership period begins on the date this Agreement is executed. The fee for the initial month may be prorated based on the date of enrollment and the number of days remaining in that calendar month. Thereafter, membership fees will be billed on a recurring monthly basis in accordance with the terms of this Agreement, unless and until the membership is terminated pursuant to the applicable cancellation policy.

ALL MEMBERSHIP AUTOPAYS

All prepaid sessions purchased under this and all memberships are final and non-refundable. If I choose to cancel my membership, I understand that I have 60 days from the final payment date to use any remaining sessions. Any unused sessions after 60 days will be forfeited. VERDE Organic Body reserves the right to terminate my membership and auto-pay at any time due to inappropriate conduct, in which case any remaining prepaid sessions will be forfeited. Receipts for my auto-payments will be provided upon request but are not automatically sent each month.

By signing this agreement, I confirm that I have read and fully understand all terms, including the activation fee, payment policies, cancellation procedures, and forfeiture of prepaid sessions. I agree to abide by all VERDE Organic Body policies and acknowledge that this membership will auto-renew until canceled according to the terms above.

CANCELLATION, NO-SHOW, RESCHEDULING, MEMBERSHIP EXPIRATION, AND HOLD POLICY

All appointments, reserved services, classes, memberships, packages, prepaid sessions, and recurring services at VERDE Organic Body require advance scheduling and are subject to the cancellation, no-show, rescheduling, expiration, membership, and hold policies set forth below. By booking, reserving, purchasing, or participating in any service, the client authorizes VERDE Organic Body to apply any applicable forfeitures, fees, charges, expiration rules, or contract enforcement measures to the card on file in accordance with these policies.

Cancellations must be made through a method that creates a verifiable timestamp, including approved online booking systems, written communication, or phone communication documented by the Wellness Practice. No-shows are defined as failure to notify the studio prior to the scheduled appointment start time.

Failure to cancel within the required timeframe may result in forfeiture of a prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body. No-shows will result in automatic forfeiture of the session or an automatic full-service charge.

MASSAGE THERAPY CANCELLATION POLICY

All Massage Therapy sessions must be scheduled in advance and are subject to a twenty-four (24) hour cancellation policy.

Massage Therapy cancellations must be made at least twenty-four (24) hours prior to the scheduled appointment time. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body.

No-shows, defined as failure to notify the studio prior to the scheduled appointment start time, will result in automatic forfeiture of the session or automatic full-service charge.

Massage membership sessions expire sixty (60) days after the final payment date following cancellation of the membership.

Massage single sessions, prepaid sessions, and packages remain subject to the terms communicated at the time of purchase and any applicable scheduling, cancellation, or session share rules associated with that purchase structure.

RECOVERY LOUNGE CANCELLATION POLICY

All Recovery Lounge sessions, including infrared sauna and cold plunge sessions, must be scheduled in advance and are subject to a twenty-four (24) hour cancellation policy.

Recovery Lounge cancellations must be made at least twenty-four (24) hours prior to the scheduled appointment time. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body.

No-shows will result in automatic forfeiture of the session or automatic full-service charge.

Recovery Lounge membership sessions expire thirty (30) days after the final payment date following cancellation of the membership.

Clients are responsible for monitoring their own tolerance, limitations, and health status in connection with heat exposure, cold exposure, and Recovery Lounge use.

PERSONAL TRAINING CANCELLATION POLICY

All Personal Training sessions must be scheduled in advance and are subject to a twenty-four (24) hour cancellation policy.

Personal Training cancellations must be made at least twenty-four (24) hours prior to the scheduled appointment time. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body.

No-shows, defined as failure to notify the studio prior to the scheduled appointment start time, will result in automatic forfeiture of the session or automatic full-service charge.

A one-time late cancel reschedule may be permitted if the session is rescheduled within ten (10) days of the original appointment date and completed with the originally scheduled trainer. This late cancel reschedule is limited to one occurrence and may not be rescheduled again. If the session is not rescheduled and completed within the permitted ten (10) day window, the session will be forfeited or charged.

Personal Training membership cancellations require a minimum of thirty (30) days written notice submitted through VERDE Organic Body’s designated cancellation form or process.

Early termination of a Personal Training membership prior to completion of the contracted term may result in an early termination fee. This fee may include twenty percent (20%) of the remaining contract balance, as well as reconciliation of all sessions utilized within the current contract billing cycle and prior billing cycles at the non-member or drop-in rate. The client is responsible for paying the difference between the member rate and the standard rate for all sessions previously charged, whether completed, reserved, or incomplete.

Personal Training membership prepaid sessions, associated with an active auto-pay or recurring membership structure, are the only Personal Training sessions subject to a sixty (60) day usage and expiration structure. These membership sessions are designed to be used within sixty (60) days of purchase. Upon cancellation of a Personal Training membership, all remaining Personal Training membership prepaid sessions expire sixty (60) days after the final payment date.

Personal Training single sessions and package sessions expire twelve (12) months from the date of purchase. Once scheduled, those sessions are not intended to be rescheduled beyond sixty (60) days from the original scheduled date. Sessions rescheduled more than two (2) times within sixty (60) days of the original scheduled date may be subject to forfeiture, fees, or automatic charges at the discretion of VERDE Organic Body.

VERDE Organic Body does not guarantee availability for rescheduled Personal Training sessions.

OPEN GYM CANCELLATION POLICY

All Open Gym sessions must be scheduled in advance and are subject to a twenty-four (24) hour cancellation policy.

Open Gym cancellations must be made at least twenty-four (24) hours prior to the scheduled session time. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body.

No-shows will result in automatic forfeiture of the session or automatic full-service charge.

GROUP CLASS CANCELLATION POLICY

All Group Classes, including yoga classes and training classes, must be scheduled in advance and are subject to a twenty-four (24) hour cancellation policy.

Class cancellations must be made at least twenty-four (24) hours prior to the scheduled class time. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by VERDE Organic Body.

No-shows will result in automatic forfeiture of the session or automatic full-service charge.

Clients must arrive on time. Late arrivals may be denied entry at the discretion of VERDE Organic Body and will forfeit the session without refund or reimbursement.

MEMBERSHIP CANCELLATION POLICY

Memberships and auto-pay programs require a minimum of thirty (30) days written notice for cancellation. Notice must be submitted through VERDE Organic Body’s designated cancellation form or process.

Failure to provide proper notice will result in continued billing through the applicable notice period.

All memberships, auto-pay programs, and associated payments are non-refundable.

Upon cancellation of a membership, unused sessions and services will expire according to the applicable service-specific expiration timelines.

Massage membership sessions expire sixty (60) days after the final payment date following cancellation of the membership.

All unlimited memberships expire thirty (30) days after the final payment date following cancellation.

Recovery Lounge membership sessions expire thirty (30) days after the final payment date following cancellation of the membership.

Personal Training membership prepaid sessions expire sixty (60) days after the final payment date following cancellation of the membership.

PROMOTIONAL MEMBERSHIP CANCELLATION POLICY

For any promotion associated with a membership or auto-pay agreement, the client is required to complete a minimum of six (6) full paid months of the contract, excluding any promotional, discounted, complimentary, free, or reduced-rate month or introductory period.

The six (6) month fulfillment requirement is a standard condition of all promotional membership agreements and consists of six (6) consecutive fully paid billing cycles.

If a client cancels, pauses, places on hold, modifies, breaches, terminates, or otherwise fails to fulfill the required six (6) month promotional commitment, the client may be subject to fees, adjustments, and reconciliation as determined by VERDE Organic Body. These may include repayment of the promotional value received, repayment of discounted value received, charges for the difference between promotional and standard rates, acceleration or completion of the remaining contract balance, or any other fee necessary to reconcile the agreement.

MEMBERSHIP HOLD AND CANCELLATION IMPACT POLICY

Massage memberships and Ultimate Wellness memberships may be eligible for one (1) hold of up to one (1) month during any twelve (12) month period, subject to approval by VERDE Organic Body.

Hold requests must be submitted through VERDE Organic Body’s designated form or process and are not effective unless approved by the studio.

If a hold is placed on an eligible membership, the membership must complete one (1) additional full auto-pay billing cycle following the hold before cancellation is permitted. A hold does not replace any required notice period, promotional obligation, or contract term.

All other billing, promotional, expiration, and cancellation terms remain in effect during and after any approved hold.

VERDE ORGANIC BODY POLICIES, TERMS, LIABILITY WAIVER, AND PARTICIPATION AGREEMENT

Verde Organic Body, LLC, including its owners, members, managers, directors, officers, employees, instructors, therapists, trainers, agents, affiliates, contractors, and any individuals or entities acting on its behalf, are hereafter collectively referred to as the “Wellness Practice.”

By signing this Agreement, I acknowledge and affirm that I am voluntarily participating in services, programs, classes, recovery modalities, and use of facilities provided by the Wellness Practice, including but not limited to personal training, open gym, group classes, yoga, massage therapy, infrared sauna, cold plunge, and recovery lounge services.

I affirm that I am in good physical condition and capable of participating in these activities. I acknowledge that I have fully and accurately disclosed all relevant medical information, including but not limited to injuries, conditions, diagnoses, medications, allergies, contraindications, physical limitations, medical circumstances, or any other health-related concerns that may impact my participation in the facility, services, or care provided by any Wellness Practice provider. I understand that failure to disclose such information may increase my risk of injury, illness, or adverse outcome, and I agree that the Wellness Practice shall not be held liable for any injury, illness, reaction, aggravation, or other adverse outcome resulting from undisclosed, incomplete, or inaccurate information.

I acknowledge that I am solely responsible for monitoring my physical condition and determining whether to participate in any activity, service, or use of the facility. I understand that I may decline or stop participation at any time.

In the event of a medical emergency, I authorize the Wellness Practice to contact emergency medical services, call 911, request ambulance or aid response, and share any relevant health information I have provided with emergency responders or medical personnel as deemed necessary.

I agree to abide by all policies, procedures, rules, guidelines, and operational decisions established by the Wellness Practice.

I understand that failure to adhere to these policies may result in refusal of service, suspension of booking privileges, termination of services, appointments, packages, memberships, or account access, without refund or reimbursement. I further authorize the Wellness Practice to charge any applicable fees to my card on file, including but not limited to late cancellation fees, no-show fees, missed appointment charges, early termination fees, promotional non-fulfillment fees, facility misuse fees, cleaning fees, damage fees, administrative fees, and any other charges resulting from policy violations or failure to comply with the terms of this Agreement, as determined by the Wellness Practice.

WAIVER OF LIABILITY AND ASSUMPTION OF RISK

I understand that participation in fitness training, massage therapy, yoga, bodywork, recovery services, open gym use, group class participation, infrared sauna use, cold plunge use, and use of wellness facilities involves inherent risks, including but not limited to physical injury, muscle strain, joint injury, falls, slips, cardiovascular events, overheating, dehydration, cold exposure reactions, aggravation of pre-existing conditions, equipment-related injury, allergic reaction, illness, property damage, and in rare circumstances, death.

I voluntarily and knowingly assume full responsibility for all risks associated with my participation in Wellness Practice services, activities, and facility use.

To the fullest extent permitted by the laws of the State of Washington, I hereby release, waive, discharge, and covenant not to sue the Wellness Practice from any and all present or future claims, demands, liabilities, damages, actions, causes of action, costs, or expenses of any kind, whether known or unknown, arising out of or related to my participation in services, use of equipment, use of the facility, receipt of care, or presence on the premises, including claims arising from the negligence of the Wellness Practice.

I further agree to indemnify, defend, and hold harmless the Wellness Practice from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorneys’ fees, arising from or related to my participation, conduct, use of services, use of the facility, or breach of this Agreement, including claims brought by family members, heirs, assigns, session share participants, minors, or other third parties associated with my account or participation.

I acknowledge that the Wellness Practice is not responsible for loss, theft, or damage of personal property while on the premises, in the parking areas, or in any area associated with Wellness Practice operations.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. This Agreement shall be governed by the laws of the State of Washington, and venue for any legal proceeding shall be in King County, Washington.

By signing this Agreement, I acknowledge that I have read it, understand it, and voluntarily agree to its terms, and that I am waiving certain legal rights.

GENERAL STUDIO POLICIES AND PARTICIPATION REQUIREMENTS

All services are by appointment only. Walk-in availability is not guaranteed.

All clients are required to maintain a valid VERDE client account and a valid credit or debit card on file in order to reserve, schedule, participate in, or receive services. Gift cards do not replace the requirement of a valid credit or debit card on file and may not be applied to promotional offers, discounted services, or promotional pricing structures.

All required documentation, including health history intake forms, liability waivers, policy agreements, medical consent forms when applicable, minor participation forms when applicable, and any other required documentation, must be completed prior to participation or receipt of services. Failure to complete required forms may result in refusal of service, cancellation of participation, and financial responsibility for the full reserved session or service.

Clients are responsible for providing accurate, current, and complete contact information, medical disclosures, account details, and participation information. The Wellness Practice is not responsible for missed communications, missed appointment notifications, billing disputes, or account issues resulting from incomplete, inaccurate, or outdated information provided by the client.

Clients are responsible for disclosing all relevant medical conditions, injuries, allergies, medications, contraindications, physical limitations, and other pertinent health information to the Wellness Practice prior to participation.

All sales are final and non-refundable unless otherwise expressly stated by the Wellness Practice in writing.

The Wellness Practice reserves the right to modify, update, interpret, or enforce policies at any time in its sole discretion.

SERVICE PROVIDER STRUCTURE AND CONTINUITY OF CARE

The Wellness Practice operates under a unified service model in which all trainers, therapists, instructors, and staff are trained within the Wellness Practice’s methods, standards, systems, service approach, and brand techniques.

While individual service providers may have unique styles, personalities, communication approaches, and areas of focus, all providers operate within the same system, utilize shared client progress notes and internal records, and are trained to deliver a consistent level and quality of service aligned with the Wellness Practice’s standards and approach.

This structure is designed to support continuity of care, ease of scheduling, ease of rescheduling in advance, consistent client experience, provider interchangeability, and service continuity when a provider is unavailable, out of office, or otherwise unable to fulfill a scheduled appointment.

By participating in services, I acknowledge and agree that I may work with any available qualified service provider and that services are not guaranteed to be performed by a specific individual provider.

I further acknowledge that, in order to support continuity of care and scheduling efficiency, provider substitutions may occur. Personal Training sessions may be reassigned to another qualified trainer without prior notice in the event of provider unavailability. Massage Therapy sessions may be reassigned or shifted when a provider is unavailable, and the Wellness Practice will make reasonable efforts to notify clients in advance when possible.

I acknowledge that all service providers are qualified and capable of delivering services within the Wellness Practice’s offerings and that the Wellness Practice is not liable for client preferences related to a particular provider’s style, personality, availability, or individual approach so long as the services rendered fall within the Wellness Practice’s general service model, service approach, and brand techniques.

FACILITY USE, MISUSE, AND DAMAGE POLICY

By entering and using the Wellness Practice’s premises, facilities, equipment, recovery areas, locker areas, and related amenities, I agree to use all spaces, equipment, and services safely, respectfully, and in accordance with all posted rules, staff direction, and Wellness Practice policies.

I understand that facility misuse includes, but is not limited to, failure to clean or reset equipment after use, failure to put equipment away properly, failure to clean or maintain recovery lounge spaces after use, leaving towels, personal items, trash, or belongings unattended, creating unsanitary conditions, misuse of equipment, disregard of staff instruction, unauthorized use of the facility, allowing unauthorized persons access to the facility or services, abuse of booking privileges, or leaving any area of the Wellness Practice in a condition that does not align with studio standards.

I acknowledge that maintaining a clean, safe, respectful, and functional environment is a shared responsibility and a required condition of participation.

A facility misuse fee of thirty-nine dollars ($39) will be automatically charged to the card on file for any instance of misuse, including but not limited to failure to clean recovery lounge spaces, failure to reset or put equipment away, or leaving any area in disarray. This fee may be applied without prior notice.

Repeated incidents of facility misuse, policy violations, or disregard for studio standards may result in suspension of booking privileges, restriction from certain services or facility areas, inability to book the service again, termination of services, or termination of membership without refund.

For any session share arrangement, minor participation, prepaid relationship, or use of services connected to my account, I acknowledge that the primary account holder or responsible party remains fully financially responsible for any misuse, damages, fees, violations, or charges incurred by the individual using the service, session, package, membership, or prepaid associated with that account. All applicable fees will be automatically charged to the card on file associated with the responsible account.

The Wellness Practice reserves the right, in its sole discretion, to determine the nature of misuse, apply fees, and enforce corrective actions necessary to maintain the integrity, cleanliness, safety, and operating standards of the facility.

CANCELLATION, NO-SHOW, AND CHARGE AUTHORIZATION POLICY

All appointments and reserved services require a minimum of twenty-four (24) hours’ notice for cancellation or rescheduling unless otherwise stated by the Wellness Practice. Cancellations must be made through a method that creates a verifiable timestamp, including online booking systems, written communication, or phone communication documented by the Wellness Practice.

Failure to cancel within the required timeframe may result in forfeiture of the prepaid session, a full-service charge, or other fee as determined by the Wellness Practice.

No-shows are defined as failure to notify the studio prior to the scheduled appointment start time and will result in automatic forfeiture of the session or automatic full-service charge.

All applicable fees, charges, forfeitures, adjustments, penalties, and policy-related charges are authorized to be automatically charged to the card on file.

SERVICE-SPECIFIC POLICIES

MASSAGE THERAPY

All Massage Therapy sessions must be scheduled in advance. Walk-in appointments are not guaranteed.

Massage Therapy appointments are subject to a twenty-four (24) hour cancellation policy. Cancellations must be made with a verifiable timestamp by approved booking, written, or phone communication methods. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by the Wellness Practice.

No-shows, defined as failure to notify the studio prior to the scheduled appointment start time, will result in automatic forfeiture or automatic full-service charge.

Massage memberships are charged in accordance with the selected membership agreement. Massage membership sessions expire sixty (60) days after the final payment date following cancellation of the membership.

Massage single sessions, prepaid sessions, and applicable packages remain subject to the terms communicated at purchase and any scheduling, cancellation, or session share rules that apply to that purchase structure.

RECOVERY LOUNGE: INFRARED SAUNA AND COLD PLUNGE

All Recovery Lounge sessions, including infrared sauna and cold plunge sessions, must be scheduled in advance. Walk-in availability is not guaranteed.

Recovery Lounge sessions are subject to a twenty-four (24) hour cancellation policy. Failure to cancel within the required timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by the Wellness Practice.

No-shows will result in automatic forfeiture or automatic charge.

Recovery Lounge memberships and session structures are subject to the terms communicated at purchase. Recovery Lounge membership sessions expire thirty (30) days after the final payment date following cancellation of the membership.

Clients are responsible for monitoring their own tolerance, limitations, and health status in connection with heat exposure, cold exposure, and recovery lounge use.

Failure to clean, reset, or properly maintain the Recovery Lounge space after use may result in facility misuse fees and restriction from future booking privileges.

PERSONAL TRAINING

All Personal Training sessions must be scheduled in advance. Personal Training is provided in a semi-private two-to-one (2:1) format unless otherwise specified by the Wellness Practice.

Personal Training appointments are subject to a twenty-four (24) hour cancellation policy. Failure to cancel within this timeframe may result in forfeiture of the prepaid session, a full-service charge, or other fee as determined by the Wellness Practice.

No-shows, defined as failure to notify the studio prior to the scheduled appointment start time, will result in automatic forfeiture or automatic full-service charge.

A one-time late cancel reschedule may be permitted if the session is rescheduled within ten (10) days of the original appointment date and completed with the originally scheduled trainer. Late cancel reschedules are limited to one occurrence and may not be rescheduled again. If the session is not rescheduled and completed within the permitted ten (10) day window, the session will be forfeited or charged.

Personal Training membership prepaid sessions, associated with an active auto-pay or recurring membership structure, are the only Personal Training sessions subject to a sixty (60) day usage structure and expiration period. These membership sessions are designed to be used within sixty (60) days of purchase. Any unused Personal Training membership prepaid sessions beyond sixty (60) days will become inactive. Upon cancellation of a Personal Training membership, all remaining

Personal Training membership prepaid sessions expire sixty (60) days after the final payment date.

Personal Training memberships are billed according to the selected recurring agreement and are structured in four (4) week billing cycles. Clients are responsible for purchasing and completing any additional sessions required in extended calendar months exceeding four weeks. These additional sessions are required and may not be omitted from the program structure.

Personal Training membership cancellations require a minimum of thirty (30) days written notice submitted through the Wellness Practice’s designated cancellation form.

Early termination of a Personal Training membership prior to completion of the contracted term may result in an early termination fee. Such fee may include twenty percent (20%) of the remaining contract balance, as well as reconciliation of all sessions utilized within the current contract billing cycle and prior billing cycles at the non-member or drop-in rate. The client shall be responsible for paying the difference between the member rate and the standard rate for all sessions previously charged, whether completed, reserved, or incomplete.

Personal Training single sessions and package sessions expire twelve (12) months from the date of purchase. Once scheduled, Personal Training single sessions and package sessions are not intended to be rescheduled beyond sixty (60) days from the original scheduled date. Sessions that are rescheduled more than two (2) times within sixty (60) days of the original scheduled date may be subject to forfeiture, fees, or automatic charges at the discretion of the Wellness Practice.

The Wellness Practice does not guarantee availability for rescheduled Personal Training sessions.

OPEN GYM

All Open Gym sessions must be scheduled in advance. Walk-in access is not guaranteed unless expressly permitted by the Wellness Practice.

Open Gym sessions are subject to a twenty-four (24) hour cancellation policy. Failure to cancel within the required timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by the Wellness Practice.

No-shows will result in automatic forfeiture or automatic charge.

Clients are responsible for using equipment safely, returning equipment to its proper place, cleaning up after use, and following all staff direction and posted rules. Failure to do so may result in facility misuse fees, restriction from future booking, or termination of booking privileges.

GROUP CLASSES, INCLUDING YOGA AND TRAINING CLASSES

All class sessions must be scheduled in advance.

Group classes, including yoga classes and training classes, are subject to a twenty-four (24) hour cancellation policy. Failure to cancel within the required timeframe may result in forfeiture of the prepaid session, a full-service charge, or another fee as determined by the Wellness Practice.

No-shows will result in automatic forfeiture or automatic charge.

Clients must arrive on time. Late arrivals may be denied entry at the discretion of the Wellness Practice and will forfeit the session without refund or reimbursement.

MEMBERSHIP AND AUTO-PAY AGREEMENT

Memberships and auto-pay programs are billed automatically on the 1st or the 15th of each month, or as otherwise specified in the applicable agreement, using the payment method on file. By enrolling in any membership, recurring package, or auto-pay structure, I authorize recurring charges in accordance with the selected agreement.

A minimum of thirty (30) days written notice is required for any cancellation or hold request. Notice must be submitted through the Wellness Practice’s designated form or process. Failure to provide proper notice will result in continued billing.

All memberships, auto-pay programs, recurring agreements, and associated payments are non-refundable.

Certain memberships, offers, or pricing structures may be subject to a minimum commitment period. For any promotional offer associated with a membership or auto-pay agreement, I agree to complete a minimum of six (6) full paid months of the contract, excluding any promotional, discounted, complimentary, free, or reduced-rate month or introductory period.

I understand that the six (6) month fulfillment requirement is a standard condition of all promotional membership agreements. The fulfillment period consists of six (6) consecutive fully paid billing cycles and does not include any promotional month, discounted period, complimentary offer, or adjusted promotional amount.

If I cancel, pause, place on hold, modify, breach, terminate, or otherwise fail to fulfill the required six (6) month promotional commitment, I acknowledge that I may be subject to fees, adjustments, and reconciliation as determined by the Wellness Practice. These may include, but are not limited to, repayment of the promotional value received, repayment of any discounted value received, charges for the difference between promotional and standard rates, acceleration or completion of the remaining contract balance, or any other fee necessary to reconcile the agreement.

I understand that any attempt to circumvent, interrupt, reduce, modify, or alter the required promotional fulfillment period without written approval from the Wellness Practice may result in enforcement of these fees and contract terms.

Upon cancellation of a membership, unused sessions and services will expire according to their respective service-specific expiration timelines. Unlimited memberships expire thirty (30) days after the final payment date following cancellation.

MEMBERSHIP HOLD POLICY

Certain memberships may be eligible for a temporary hold, at the sole discretion of the Wellness Practice. Massage memberships and Ultimate Wellness memberships may be placed on hold for up to one (1) month within any twelve (12) month period.

Hold requests must be submitted in writing through the Wellness Practice’s designated form or process and must be approved by the Wellness Practice. Holds are not retroactive and do not become effective until confirmed by the Wellness Practice.

Only one (1) hold period is permitted per eligible membership within a rolling twelve (12) month period. Additional hold requests may be denied.

If a hold is placed on an eligible membership, the membership must complete at least one (1) additional full auto-pay billing cycle after the hold period ends before the membership may be cancelled. A hold does not satisfy or replace any required billing or notice period associated with cancellation.

All other membership terms, promotional obligations, billing obligations, and cancellation requirements remain in effect unless otherwise stated in writing by the Wellness Practice.

The Wellness Practice reserves the right to approve, deny, limit, interpret, or modify hold eligibility and hold terms at any time in its sole discretion.