VERDE STUDIO POLICIES + TERMS
GENERAL STUDIO POLICIES
All clients must register a valid Verde MindBody client account, including a valid debit or credit card on file, liability waiver and applicable health history form to book, participate in, or receive any of our services. All clients are responsible for disclosing health and medical conditions to studio staff (trainers, therapists, instructors) that includes but not limited to injuries, allergies, medications, or other medical information that may be pertinent to when receiving services or participating in training or classes at our studio. If clients choose to withhold pertinent medical information from studio staff, Verde and Verde staff will not be held liable for any reactions or injuries that are sustained.
All clients under the age of 18 will need a minor consent form signed by a legal parent and/or guardian prior to participating in or receiving services at Verde. All persons under the age of 16 must have a legal parent and/or guardian present while the service is taking place. Failure to have a legal parent and/or guardian present will result in refusal of service, and client will still be responsible for the cost of the session time reserved.
PRENATAL + ONCOLOGY CONSENT
All clients who are pregnant or who are diagnosed/have recently had active cancer must complete a prenatal or oncology intake form prior to participation in or reception of any VERDE services. Both the prenatal and oncology intake forms are at the front desk, and need to be completed prior to the service taking place. Failure to inform the studio and complete the needed forms prior to the scheduled service will result in refusal of service, and client will still be responsible for the cost of the session time reserved.
MASSAGE + PERSONAL TRAINING CANCELLATIONS
All Massage appointments and Personal Training sessions must be cancelled or rescheduled with a minimum of 24 hours notice. Failure to provide ample notice will result in forfeiture of prepaid sessions or a cancellation fee, as outlined below, charged to the card on file.
No-Showing to any scheduled massage or personal training appointment with considered a late cancellation and will result in a cancellation fee or forfeiture of a prepaid session. VERDE Organic Body will allow same day rescheduling of appointments only in the event of: Family Emergency, Personal Illness, and Inclement Weather. Any same day cancellation outside of these reasons will result in a cancellation fee.
Massage Cancellation Fees:
30min Massage - $20
60min Massage - $40
90min Massage - $60
120min Massage - $80
Personal Training Cancellation Fees:
30min Personal Training Session - $15
60min Personal Training Session - $30
MASSAGE APPOINTMENTS + MEMBERSHIPS
Massage appointments must be scheduled in advance. Massage appointments can be scheduled same day, and can be scheduled in person, by phone, by text, through our website, or via the VERDE smartphone mobile app. Massage Memberships are charged on the 1st or 15th of each month for the cost of one or two prepaid sessions, per clients membership agreement form. Any unused prepaid sessions on the account will continue to roll over and will not expire as long as the client is an active Massage member. Client will receive member rate on all additional massage sessions outside of the prepaid sessions each month, for the duration of the active membership. VERDE offers non-discounted rates for individual sessions as well as packages for a discounted rate for all non-member clients.
PERSONAL TRAINING APPOINTMENTS + MEMBERSHIPS
Personal training appointments must be scheduled in advance, and paid in full prior to first training session date.
Personal training memberships are charged on the 1st or 15th of each month for 4 weeks worth of sessions at $59 per session. Personal Training membership contracts are 3 month contracts that auto-renew every 3 months. VERDE Organic Body will hold your requested schedule for the three months that you agree to pay for. Prepaid membership sessions do not expire as long as client remains active Personal Training membership auto-pay. To cancel a Person Training membership, client must provide a minimum of 30 days in studio notice with the studio provided form. Any membership cancellations made prior to the 3 month contracted end date of the contract are subject to an early termination fee. VERDE offers individual sessions and 4 packs at $69 per session, for all non-member clients. These sessions will be scheduled out once purchase has been made for the number of sessions that are pre-purchased.
COMPLIMENTARY PERSONAL TRAINING 30 MIN CONSULTATIONS
At VERDE, we offer complimentary 30min personal training consultations with one of our Certified Personal Training team members, to help provide guidance for your fitness and health journey. Our complimentary consultations do require that we hold a valid debit or credit card on file to reserve the appointment. If you need to reschedule, we require a 6 hour notification for complimentary reschedules. In the event that you do not show up to your complimentary consultation, your valid card on file will be automatically charged with a $25 no-show/late cancel fee. Any late cancellation or no-show to the complimentary consult may be subject to the $25 fee.
HEALTH INTAKE FORMS
All clients are required to complete VERDE Organic Body’s Health History Intake prior to completion of any services. This Health History Intake form is located online at our website, and can also be competed on the iPad in the studio lobby. Failure to complete this form prior to the scheduled service will result in refusal of service, and client will still be responsible for the cost of the session time reserved.
MEMBERSHIP + AUTO-PAY POLICIES
All payments dates are either the 1st or the 15th of each month, and we will charge the card on file automatically on these dates for the cost of your membership or auto-pay. We require in 30 days in Studio notice to cancel any month to month memberships or auto-pays. Auto-pay membership sales are final and non-refundable. Clients are responsible to be aware and adhere to our 30 day in-studio notice required for membership cancellation and/or holds, and an physical cancellation form document must be completed in-person to be considered notice of cancellation or hold. Clients may put their Massage Membership or auto-pay on hold for free for up to 2 months per year with 30 day in-studio notice. Massage Membership payments put on hold will automatically resume after the 2 month period ends, unless client contacts the studio and cancels the membership with enough notice to waive any further charges. Personal Training memberships are not eligible for hold.
Membership Cancellation Policy as of June 1, 2020: When a client cancels a Massage or Personal Training auto-pay membership, any un-used sessions on the account will remain active on the account for up to 60 days following the membership cancellation date, and un-used sessions must be used within 60 days of membership cancellation date. Membership priority booking status deactivates on the date of membership cancellation. Any sessions remaining on the client account after 60 days of membership cancellation will be forfeit.
VERDE Organic Body reserves the right to take and use photos and videos from VERDE held at public studio events for any/all marketing campaigns used on sites or social media accounts run by VERDE, without limitation or obligation. If you wish to exclude yourself from photo participation, please communicate this to any event photographer at time of event, or simply remove yourself from any photo participation. This is included in our liability waiver, and must be agreed to for participation in services at VERDE.
All lost property at VERDE is kept at the studio for two weeks. After two weeks have passed, all lost items will be removed from the studio. If you know that you have lost something at VERDE, contact the front desk and they will put your name on the item(s) to be picked up by the client.
VERDE Organic Body sells two types of gift cards: massage service gift cards and non-massage gift cards. Gift cards must be purchased for the service you would like to gift, and cannot be transferred to other services. This is done for tax purposes, and exceptions cannot be made.
ALL SALES ARE FINAL AND ARE NON-REFUNDABLE.
VERDE ORGANIC BODY RESERVES THE RIGHT TO CHANGE ANY OF THE ABOVE POLICIES AT ANY TIME.